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Exchanges & Returns

Exchange & Return Policy

Finding the right alternative hair can sometimes be challenging.  We’re here to help!  Try the following:

-  Call our style and color consultants at 800-670-3292

-  Send in a high-quality picture for help matching your natural hair

-  Purchase a color ring to take the guesswork out of matching color


If you need to exchange your wig it’s as easy as 1-2-3!

  1. See Eligibility below.  Read carefully to avoid problems with your return.

  2. Place a new order within 10 days of receiving the original order.   Then indicate your new order number on the Exchange & Return Form

  3. Return the Form with your wig and the full value of your exchange products will be credited to the new order.  No restocking fees!

Shipping is not refundable/credited.  Discount codes and promotions are not transferable to an exchange order.   

Serial exchanges (exchange of an exchange) will be processed as a return (with handling fee of $25 applied) before crediting the new order.

We cannot accept exchanges or returns from international orders.


You have a full 10 days to evaluate your wig and decide if it is right for you.

Exchanges or returns must be in the original condition, including packaging (box, tags, and packaging paper).  Wigs must have the original hairnet, labels and tags still attached, and be undamaged, unworn and contain no odor.   Non-compliance with any of these items will result in a product not eligible for exchange or return. 

Exchanges or returns must be postmarked within 10 days of receipt.  We highly recommend a shipment method with tracking and/or insurance.

Exchanges and returns are not allowed on customized or altered wigs, wig accessories, liquids, clearance sale items, discontinued items, or price-matched items.


Returning Eligible Items for Store Credit or Refund

Returning for a refund?  Refunds issued as store credit have no restocking fee!  A handling fee of $25 applies to refunds back to original purchase method.  Returns from tiered sales will be adjusted to the tier that applies after the return. Serial exchanges (return of an exchange) will be processed as a return (with handling fee of $25 applied) before providing store credit or refund.

Shipping charges are not refundable.  You are responsible for shipping the original wig to us.  Returns of bundles or ‘free gift with purchase’ promotions must be returned complete.  Incomplete bundles will be charged the regular price for promotional items.  We cannot accept returns from international orders.