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Exchange & Return Policy
Finding the right alternative hair can sometimes be challenging. We’re here to help! Try the following:
- Call our style and color consultants at 800-670-3292
- Send in a high-quality picture for help matching your natural hair
- Purchase a color ring or use our loan program to take the guesswork out of matching color
Exchanges and returns are as easy as 1-2-3!
1. See Eligibility below. Read carefully to avoid problems with your return.
2. Fill out a Return Authorization form online within 20 days of receiving your products. In the form choose an option:
3. You will receive an email reply with return instructions for eligible items. Contact us if you do not receive the email within 2 business days. Please check junk/spam folders.
Shipping is not refundable/credited. Discount codes and promotions are not transferable to an exchange order.
Serial exchanges (exchange of an exchange) will be processed as a return (with handling fee of $25 applied) before crediting the new order.
Eligibility
You have a full 20 days to evaluate your wig/topper and decide if it is right for you.
If you return your wig or topper, please make sure it is Brand NEW condition.
Follow these guidelines for an acceptable return:
Exchanges or returns must be in the original condition, including packaging (box, tags, and packaging paper). Wigs must have the original hairnet, labels and tags still attached, and be undamaged, unworn and have no odor. Wig box and contents must be returned in NEW condition. Please do not brush, comb, shake out, or change the part of your wig or topper unless you plan to keep it. Please ship your wig and its box back in a shipping box as it was delivered, not in a shipping envelope as this could cause damage. Trying on your wig with a wig liner helps keep the wig in new condition. Return any free gifts with purchase in New/Unopened condition to avoid being charged for the item. Non-compliance with any of these items will result in a product not eligible for exchange or return.
A Return Authorization form must be submitted online within 20 days of receipt.
Exchanges and returns are not allowed on customized or altered wigs, wig accessories, liquids, final sale items, clearance sale items, discontinued items, or price-matched items.