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Exchanges & Returns

Exchange & Return Policy

Finding the right wig can sometimes be challenging.  We’re here to help!  Try the following:

-  Call our style and color consultants at 800-670-3292

-  Send in a high-quality picture for help matching your natural hair

-  Purchase a color ring to take the guesswork out of matching color

 

If you need to exchange your wig it’s as easy as 1-2-3!

  1. See Eligibility below.

  2. Place a new order within 10 days of receiving the original order.   Then indicate your new order number on the Exchange & Return Form

  3. Return the Form and the full value of your exchange products will be credited to the new order.  No restocking fees!

Exchanges must be of equal or greater value.  Discount codes and promotions are not transferable to the new order.  Shipping is not refundable/credited.

Serial exchanges (exchange of an exchange) will be processed as a return (with restocking fee applied) before crediting the new order.


Eligibility

You have a full 10 days to evaluate your wig and decide if it is right for you.

Exchanges or returns must be in the original condition, including packaging (box, tags, and packaging paper).  Wigs must have the original hairnet, labels and tags still attached, and be undamaged, unworn and contain no odor.   Non-compliance with any of these items will result in a product not eligible for exchange or return. 

Exchanges or returns must be postmarked within 10 days of receipt.  We highly recommend USPS Priority Mail or UPS so shipments may be tracked.

Exchanges and returns are not allowed on customized or altered wigs, wig accessories, liquids, clearance sale items, discontinued items, or price-matched items.

 

Returning Eligible Items

Returning for a refund?  Refunds are issued to the payment method used for purchase. A restocking fee of 20% of the everyday price of the wig will be applied to all eligible returns.  Shipping charges are not refundable.  You are responsible for shipping the original wig to us.  Returns of bundles or ‘free gift with purchase’ promotions must be returned complete.  Incomplete bundles will be charged the regular price for promotional items.